Plumbing Repairs and Water Shut-Offs (updated)
Updated: May 31
Mesa Village was built with a shared water system. Our water system runs with buildings being clustered into loops and our hot water is provided by large boilers. It is a product of Mesa Village's age and we maintain this system to the best of our ability, as it would be too cost prohibitive to completely overhaul the plumbing system.
A positive aspect to this system is that you will not have a water or gas bill at Mesa Village. Your water usage and hot water are covered through our HOA fees.
Because of this unique system, we must be careful who we use to maintain and repair our boilers and plumbing. We have a good relationship with Efficient Plumbing and they have been competent in managing our boilers over the past several years.
When any unit is in need of plumbing repairs, the water must be shut off for your building by our authorized plumber, Efficient Plumbing. This is the only plumber authorized to shut off water for the buildings.
There is a process to shutting off the water that requires draining from the building's pipes and it cannot be done by just anyone without notice. We have had several bad experiences with neighbors shutting off a building's water without notice and it leads to many complications.
Water can be shut off on the 2nd or 4th Wednesday of each month.
For regular remodeling and general plumbing repairs, please follow these steps:
Email Scott@pmt-austin.com and Johnpmt@aol.com no later than the 1st and 3rd Friday of each month for scheduled plumbing repairs.
Let PMT know the name and contact number for the plumbing company that will perform the repairs - The time the plumbing company will arrive at Mesa Village to perform the repairs - and whether the repairs will be performed on the cold water or hot water supply lines.
PMT will contact our authorized plumber to schedule a water shut off on either the 2nd or the 4th Wednesday of the month. Coordinate your personal plumber to do the repairs on either the 2nd or the 4th Wednesday that you have been informed by PMT.
Efficient Plumbing charges a fee of $119 for the site visit to shut off the water. If more than one unit requires a shut off on that day, the fee will be divided among the customers. If you use Efficient Plumbing for your repairs, the fee will be waived.
Planning is a necessity as we all want as few water shutoffs as possible which affect the quality of life, reliability of water to be available, and the efficiency of the delivery of something we all need and value.
IF THESE WATER SHUTOFF RULES ARE NOT FOLLOWED A FINE OF $250.00 WILL BE DELIVERED TO THOSE WHO VIOLATE THEM. THIS PROCEDURE IS IN EFFECT TO PROTECT OUR OWNERS AND THEIR PROPERTY AND PROVIDE CONSISTENT AND UNDERSTANDABLE DELIVERY OF A SERVICE.
IN THE EVENT OF A PLUMBING EMERGENCY
If you should encounter a plumbing emergency such as a broken pipe or a leak that cannot be controlled, please call these emergency numbers:
Efficient Plumbing 24/7 Emergency Line: 512-501-2275
John at PMT: 512-748-4002
If no response from either of the above numbers, call: 512-590-3605
